I wholeheartedly admire how they have incorporated the principle of labor illusion during the sorting of photos.It is quite the safest way to respect the time of your users and garner their attention instead of conveying behind the scenes as just "loading"or "rotating loading icon".If there is a key takeaway for me from this article let it be this: When in doubt in your design process , always think about how you can design for your users "trust and ease of use" just like Airbnb ! Thank you Dan and Felix for bringing this up and articulating them in the most clarifying way :)
I feel the same way! Adding hierarchies is sometimes tricky because we can get to a "hierarchy creep" situation where you dilute the value of a single hierarchy if you have too many. But for Airbnb I think it was time and they did it elegantly - just Super Host wasn't doing it.
I agree. We had recently booked an Airbnb for our team's offsite and that badge itself was like, "enough said" I would trust this over anything else. Since usually Airbnb cost some money, and time when you travel, we always want it to be damn near perfect.
That UX choice is clearly, clearly a win for the customers. (And for hosts to continue improving their quality as well).
I wholeheartedly admire how they have incorporated the principle of labor illusion during the sorting of photos.It is quite the safest way to respect the time of your users and garner their attention instead of conveying behind the scenes as just "loading"or "rotating loading icon".If there is a key takeaway for me from this article let it be this: When in doubt in your design process , always think about how you can design for your users "trust and ease of use" just like Airbnb ! Thank you Dan and Felix for bringing this up and articulating them in the most clarifying way :)
The guest favourite feature is such a simple but effective UX choice. It absolutely reduces fears of uncomfortable stays for me.
I feel the same way! Adding hierarchies is sometimes tricky because we can get to a "hierarchy creep" situation where you dilute the value of a single hierarchy if you have too many. But for Airbnb I think it was time and they did it elegantly - just Super Host wasn't doing it.
I agree. We had recently booked an Airbnb for our team's offsite and that badge itself was like, "enough said" I would trust this over anything else. Since usually Airbnb cost some money, and time when you travel, we always want it to be damn near perfect.
That UX choice is clearly, clearly a win for the customers. (And for hosts to continue improving their quality as well).